Payment Policy

Payment Policy

At Totem, we strive to provide our customers with a secure and seamless checkout experience. Below is an overview of the payment methods we accept and the measures we take to ensure your payment security:

Accepted Payment Methods

We proudly accept the following payment options for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
• Digital Wallets: Apple Pay, Meta Pay, Google Pay, PayPal, Shop Pay

All payment methods are clearly displayed with corresponding logos at checkout to ensure transparency and ease of selection.

Payment Terms

• Authorization: Your payment method will be authorized at the time of purchase. Depending on the payment method, the amount may be held or charged immediately.
• Currency: All transactions are processed in USD.
• Invoice/Receipt: You will receive an order confirmation email with a receipt immediately upon successful payment.

Security Measures

To protect your payment information and ensure a secure transaction, our website uses industry-standard encryption protocols, including SSL (Secure Socket Layer) technology.

• Look for the padlock symbol in your browser’s address bar during checkout to confirm the website’s security.
• Sensitive payment information, such as card numbers, is encrypted and not stored on our servers.

Refunds and Chargebacks

If you need to request a refund or encounter any payment-related issues, please contact our support team at support@totemusa.com or call +1 (469) 409-2771. Refunds will be processed to the original payment method within 3-7 business days after approval.

Payment Processing Partners

We collaborate with trusted payment processing partners, including Affirm, PayPal, and Shopify Payments, to ensure your transactions are handled securely and efficiently.

For any questions regarding our payment methods or policies, feel free to reach out to our support team.